Refund policy

1. Right to return (14 days)
You have 14 days from the day you receive your order to change your mind and return it, without giving a reason. To do so, notify us within this period by emailing [your email address] with your order number and the item(s) you wish to return.

2. How to return an item
After you have notified us, you have 14 days to send the item back to:

PTM
Koldingweg 17b
9731HL, Groningen
The Netherlands

Please include your order number in the package. We recommend using a tracked shipping method, as we cannot be held responsible for packages that get lost on their way back to us.

3. Return costs
If you return an item because you changed your mind, you pay the return shipping costs yourself.

If we made a mistake, we pay the return shipping costs. This applies if you received the wrong item, a defective or damaged item, or an item that differs from what you ordered. Please contact us within 14 days of receiving your order, preferably with a photo of the problem, and we will provide a prepaid return label or reimburse your shipping costs.

4. Condition of the item
Items must be returned unworn, unwashed, undamaged and in their original packaging, with all tags attached. If an item has lost value because it was handled more than necessary to inspect it, we may deduct that loss in value from your refund.

5. Refunds
We will refund you within 14 days after we receive your return (or after you provide proof that you have sent it, whichever is earlier). The refund goes back to the payment method you used for your order.

If you return an item because you changed your mind, we refund the price of the item and the standard shipping costs you paid when you ordered. The costs of return shipping are not refunded.

If we made a mistake, we refund the full amount, including the shipping costs for the return.

6. Exchanges
If you want a different size or item, please return the original item and place a new order.

7. Questions
Email us at ptmjerseys@gmail.com and we will get back to you as soon as possible.